Before we begin...

Please note all warranty (including dead-on-arrival) service requests must include a video or photos of the issue reported.

It's essential that we receive these so that our technicians can replicate the reported issue when the unit is returned to us for testing and repair.

Warranty service requests submitted without videos or photos may not be processed by our team.

Chargeable out of warranty service requests do not need videos or photos of the issue, but it will greatly assist our team if they are provided.